|
|
| | |
|
|
|
 |
| |
Order Processing
All orders will be processed within 1-3 business days (excluding
Holidays) after receipt of order. Orders for products that are in
stock in our Atlanta, Georgia facility will usually ship within 1-3
business days (excluding Holidays). If a product is not in stock, we
will inform you via e-mail along with an estimated ship date. On
multiple item orders, we will ship partial orders, unless you
specify that we “ship complete”. Please note that products may be
shipped from several warehouses. Orders for products shown to be in
stock, but later determined to be out of stock may be cancelled
within 48 hours of receipt of our delayed delivery notification.
Order status can be checked at anytime, please see Order Status
information below.
Shipping Policy US & Canadian Customers
All products will be shipped via UPS (United Parcel Service) by
default, unless we are otherwise instructed. Ship-To's must include
a street address. UPS will not ship to Post Office Boxes. Please
note, shipping via UPS Ground service can take between 3 and 10
business days, based on your location. All orders will ship from our
warehouse in Atlanta, Georgia or from the respective factories
located across the US, Canada and Germany. UPS Red and Blue service
is available upon request. Additional shipping expenses related to
expedited orders will be added to your total.
Order Status
Order status can always be checked online, by selecting "Order
Tracking" and entering the e-mail address you used for the order.
Order Status terminology is shown below:
Pending - Order was received, credit
card (or other payment method) verified;
In Progress - Order is being processed,
availability being confirmed.
Not Finalized - Order did not go
through or was not finalized, which usually means the last step of
the order process was not completed.
Ready to Ship - Order has reached our
shipping department and is expected to be picked up by UPS (or
designated shipper) at the end of that business day.
Completed - Order was sent and UPS
tracking number is provided.
Product Availability
BuySchroeder.com continually updates its product availability. From
time to time, items are out of stock before the website is updated.
We apologize for any inconvenience it may cause. Please see Order
Processing section for information on our policy if this occurs.
Product Pricing
BuySchroeder.com continually updates its product availability and
pricing. From time to time, we will run special promotions that will
impact pricing on several or all products. We highly recommend
checking the site for these types of events or promotions.
Shipping Policy International Customers
Sales are limited to customers with billing and shipping addresses
located within the United States and Canada. International customers
(Excluding Canadian Customers) should send inquires to our parent
company, Cross Instrumentation.
Sales Tax
Sales tax will be included on invoices shipping and/or billing to
the following states: Alabama, Florida, Georgia, Mississippi, North
Carolina, South Carolina, Tennessee, Virginia and West Virginia.
Please note that the sales tax (if applicable) included in your
total is an estimated amount based on the maximum combined state and
local taxes listed for your state. Your final invoice/credit card
receipt will reflect the actual sales tax charged to your account
and that amount will be based on the most current tax data for your
specific Ship-To location.
Resellers located within these states who have provided us with a
valid State Sales Tax Exemption will not be invoiced for state sales
tax. We must have your valid certificate to exempt you from sales
tax. No Exceptions!
Return Policy
Returns of product, other than for exchange or replacement of
defective products, are subject to a minimum 15% restock fee of the
original purchase price. Special Order/Non-Standard Products are
Non-Returnable. All non-defective products approved for return are
to be shipped back to Cross Instrumentation at the customer's
expense. The items must be insured and sent via UPS, FedEx or USPS
with a tracking number e-mailed to Sales@BuySchroeder.com. Shipping
fees originally incurred by buyer are Non-Refundable. No returns
other than for defective products, will be honored after 30 days of
receipt. Should a replacement for a returned item not be available,
a credit will be issued. For all returns, please e-mail our Customer
Support department. Include order number, part or model number(s) of
defective product and brief description of the defect. All returned
products must be issued a Return Merchandise Authorization (RMA)
number prior to return shipment. After reviewing and approving the
information provided, we will provide RMA number. Unauthorized
and/or unmarked returns will not be honored. To be accepted, all
returned products must be conspicuously labeled with the assigned
RMA number and accompanied with a copy of the sales order or
invoice. A decontamination statement (where applicable) must be
completed, signed and attached to the outside of the packing in
order to be accepted by our shipping/receiving department.
Regardless of condition, products must be packaged appropriately so
as not to incur any physical damage during return shipping. Failure
to do so may invalidate both the RMA and the warranty (if
applicable).
Liability Disclaimer
BuySchroeder.com will not be responsible for incidental or
consequential damages arising from the use of any product(s) that it
sells.
Right of Refusal
BuySchroeder.com reserves the right to refuse service to anyone.
Changes to Internal Order Policy
BuySchroeder.com reserves the right to change these terms from time
to time without notification. Changes to our Terms and Conditions
will be posted on this page.
Contact Information
|
|
Mailing Address |
Phone |
|
BuySchroeder.com
C/O Cross Instrumentation
1621 Autumn Blvd
Conyers, GA 30012
|
866-905-9789
(Toll-Free)
770-929-8441
(Atlanta Callers)
|
| E-Mail |
Fax |
|
ecommerce at crossco.com |
770-929-8278 |
|
 |
| |
| | |
|
 |
 |
|
|
|
Secure Transactions By:
|
|
|
Search by Part Number
or Keyword |
|
|
|
|
We
Accept: |
 |
|
|
Our
Preferred Shipper: |
 |
|
| |
|
|
|